Common Recruitment Process (CRP) for Customer Service Associates (CSA) in Participating Public Sector Banks for 2027-28

About the Notification

The Institute of Banking Personnel Selection (IBPS) will conduct the Common Recruitment Process (CRP CSA-XVI) for the recruitment of Customer Service Associates (CSA) in Participating Public Sector Banks for the financial year 2027-28. The selection will be conducted through online preliminary and main examinations, followed by provisional allotment. Candidates must visit the official IBPS website for all application and examination details.

Important Dates

Vacancy Details

The position for recruitment is Customer Service Associate (CSA) across various Participating Banks. Vacancies and category-wise seat distribution will depend on the banks' requirements and are provided indicatively in the official notification annexure.

Age Limit

As of 01.08.2026, the minimum age is 20 years and maximum 28 years. Age relaxation is applicable as follows:

• Scheduled Caste/Scheduled Tribe - 5 years
• Other Backward Classes (Non-Creamy Layer) - 3 years
• Persons With Benchmark Disabilities - 10 years
• Ex-Servicemen - period of service + 3 years (8 years for Disabled Ex-Servicemen), max 50 years
• Widows, Divorced Women, and Women Legally Separated - relaxation up to 35-40 years based on category

Educational Qualification

The candidate must possess a degree (graduation) in any discipline from a government recognized university or equivalent, by 21.08.2026. Computer literacy and proficiency in the specified local language of the applied state is mandatory.

Application Fee

Pay Scale

Pay ranges from ₹24,050 to ₹64,480 plus allowances as per the participating bank's rules.

Selection Process

1. Online Preliminary Examination (60 minutes)
2. Online Main Examination (125 minutes)
3. Provisional Allotment
4. Local Language Proficiency Test (LLPT)

How to Apply

1. Visit the official IBPS website www.ibps.in.
2. Carefully read the notification and ensure eligibility.
3. Fill the online application form and pay fees between 01.08.2026 to 21.08.2026.
4. Submit the application form and print the acknowledgement.
5. Use the edit window if corrections are needed after submission.

Required Documents

• Educational certificates and mark sheets
• Proof of age and nationality
• Photo ID proof (Aadhaar, PAN, Voter ID, etc.)
• Caste/category certificate (if applicable)
• Disability certificates (if applicable)

Important Links

• Official IBPS Website
• Official Notification PDF
• Application link available on IBPS official website