TRAI Revamps MyCall App for Enhanced Call Quality Feedback

Key Facts

• The Telecom Regulatory Authority of India (TRAI) relaunched the MyCall app on 3 August 2026.
• The MyCall app allows users to rate voice call quality on a 1 to 5 star scale immediately after a call ends via a pop-up prompt.
• Users can report specific call-related technical issues including call drops, echo, audio delay, cross-connection, voice breaking, one-way audio, and delayed call connection.
• The updated app includes multilingual support, a feature to view feedback history, and a coverage test tool for assessing network availability.
• Currently, the MyCall app is available on Android devices; TRAI is in discussion with Apple to launch it on the App Store.
• User feedback is collected in anonymised form and shared with Telecom Service Providers (TSPs) and TRAI to help in monitoring and improving network quality.
• TRAI was established under the Telecom Regulatory Authority of India Act, 1997 as the statutory regulatory body for telecommunications services in India.
• As of August 2026, the TRAI chairman is Anil Kumar Lahoti.
• TRAI has clarified that the data collected through the app will not be used to penalize telecom operators but to enable network quality improvements.

Background & Context

TRAI is the telecom regulator in India, founded in 1997 to regulate telecom services and ensure quality of service standards are met. The MyCall app acts as a direct interface for consumers to report voice call quality experiences, pairing subjective user feedback with technical network parameters. This mechanism facilitates data-driven quality monitoring to assist Telecom Service Providers in identifying network deficiencies and improving user experience. The 2026 revamp of the MyCall app reflects TRAI’s ongoing efforts to enhance telecom service transparency and consumer participation using digital tools.

Why This Matters for Exams / Exam Relevance

Awareness of TRAI’s role, initiatives like the MyCall app, and technical regulatory mechanisms are frequent topics in competitive exams covering governance, digital initiatives, and telecom sectors. Important details include TRAI's full form, its founding act (1997), the launch date of the revamped MyCall app (3 August 2026), the app’s functionalities, and the current chairman’s name. Understanding such regulatory innovations also links to broader themes of consumer rights, service quality assurance, and digital governance in India.

Points to Remember

• TRAI stands for Telecom Regulatory Authority of India, established in 1997 under a dedicated Act.
• MyCall app revamp launched on 3 August 2026 for enhanced call quality feedback.
• The app rates calls on a 1 to 5-star scale via pop-up prompt post-call.
• Users can report specific call issues like call drops, echo, delayed connection, and others.
• Features include multilingual support, feedback history, and a network coverage test tool.
• The app is currently available on Android; the iOS version is under development/discussion.
• Feedback data is anonymised and helps Telecom Service Providers improve services without risk of penalization.
• The TRAI chairman as of 2026 is Anil Kumar Lahoti.